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Understanding Customer Reviews and Ratings

Guidelines for customer reviews and ratings.

How We Keep Reviews Trustworthy and Useful

To ensure that only genuine customers submit reviews, we have specific submission requirements.

Only customers who have spent at least $50 on Lyrashoes in the past 12 months can submit ratings and reviews.

Before a review is posted, we check that it follows our Community Guidelines, which prohibit offering, accepting, or providing compensation for creating, editing, or removing reviews.

We verify whether the reviewer purchased or used the product from Lyrashoes and paid a price available to most shoppers. If both conditions are met, the review receives a Verified Purchase label. Reviews without this label can still be helpful, such as when a customer buys a product elsewhere but wants to share their opinion on Lyrashoes.

Our automated and manual review systems detect and prevent millions of suspicious reviews before they are displayed to customers. Additionally, we take legal action against entities that attempt to manipulate reviews. See our anti-manipulation policy for more details.

We value customer feedback. If you believe a review violates our guidelines or if someone offers compensation in exchange for posting, editing, or removing a review, please report it. See the How to Report Violations section in our Community Guidelines.

How We Calculate Overall Star Ratings

Lyrashoes calculates product star ratings using machine-learning models rather than a simple average.

These models consider factors such as:

  • The recency of the rating or review
  • Whether the review has Verified Purchase status
  • Other key criteria to ensure the authenticity of feedback

To maintain accuracy, ratings without a Lyrashoes Verified Purchase status are not included in a product’s overall star rating unless the customer adds details in the form of text, an image, or a video. The system continuously learns and improves over time.

Vine Customer Reviews of Free Products

To help customers make informed decisions, we created the Lyrashoes Vine program.

We invite customers who have earned trust within the Lyrashoes community for their insightful reviews to become Vine Voices. These reviewers can request select products to try free of charge and share their honest, unbiased opinions.

Sellers and brands cannot contact Vine Voices, and Lyrashoes does not edit their reviews.

Seller Feedback

To leave seller feedback, visit the Leave Marketplace Seller Feedback help page.

Customers Say Review Highlights

Customers Say Review Highlights is an AI-powered feature that identifies frequently mentioned sentiments from customer reviews.

A short summary and key product insights appear on the product detail page, making it easier to determine whether a product is right for you.

To learn more, visit Trustworthy Shopping at Lyrashoes.

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